Terms & Conditions

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GENERAL POLICY FOR ALL CONSUMERS AND MEMBERS

• AsliRoots is an integrated organic agriculture product and service provider. Consumers agree to purchase farm products from our registered farmers, suppliers, franchisees, and agents associated with AsliRoots.
• Consumers understand that agriculture involves inherent risks and uncertainties related to climate, water availability, labor availability, pests, and diseases. Therefore, the quantity, quality, and consistency of farm produce cannot always be guaranteed.
• AsliRoots verifies and ensures the authenticity of farm produce and other products supplied by its registered farmers, suppliers, franchisees, and agents.
• AsliRoots conducts routine quality control checks to ensure that farmers supplying products follow organic farming practices.
• Customers can register online at www.asliroots.com to purchase:
  • Organic Fruits & Vegetables
  • Organic Exotic Vegetables
  • Organic Grocery
  • Organic Home Care Products
  • Organic Snacks
  • Organic Instant Food Products
  • Bakery & Cookies
  Customers can also register using our Android and iOS applications.
• Customers residing outside Pune city can purchase organic groceries and other non-perishable products. Fresh fruits and vegetables are currently available only within Pune.
• AsliRoots uses www.asliroots.com as its official payment platform. We do not store or have access to customers' credit card or debit card information.
• All prices displayed on our website are inclusive of applicable government taxes.

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Shipping, Cancellation & Refund Policy

• The weight of fresh produce may reduce slightly during transportation. Due to weather conditions and agricultural factors, product availability may vary. Any shortage or surplus will be distributed fairly among all AsliRoots customers.
• If you are unavailable during delivery, your order will be delivered to the person designated by you (such as a neighbour or security guard). Please inform us in advance by emailing support@asliroots.com.
• If any item is missing or the delivered quantity is less than billed, AsliRoots will deliver the remaining quantity in the next delivery. If replacement cannot be made within 7 days due to stock unavailability or other reasons, a refund will be processed within 3–21 days.
• If you receive any spoiled, damaged, or unfit-for-consumption products, or if you are not satisfied with the quality, we will replace them.
  
  Replacement request timelines:
  • Fresh Fruits & Vegetables: Within 2 days of delivery.
  • Groceries, Beverages, Ready-to-Eat Products, Bakery & Cookies, Snacks, Home Care Products & Superfoods: Within 7 days of delivery.
  If replacement is not possible, the refund amount will be credited to your account or wallet within 3–21 days.
  
  For replacement requests or feedback, please email: support@asliroots.com.
• Customers may cancel their order on the same day by contacting our customer support team or by emailing us. Any payment already made for the cancelled order will be refunded.
• To request a refund, please contact us at: support@asliroots.com.

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